Terms & Conditions

Company Name: CraftC Performance USA LLC
Headquarters: New Hampshire, United States
Customer Support: info@craftcperformance.com

These Terms & Conditions govern your use of the CraftC Performance website and your purchase of products from CraftC Performance USA LLC (“Company,” “we,” “us,” or “our”).

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date.

1. General

CraftC Performance USA LLC specializes in aftermarket automotive lighting, styling, and performance-related products.

Our products are intended for customers who understand that aftermarket vehicle parts may require proper installation, fitment verification, and compliance with applicable laws.

By purchasing from us, you confirm that all information provided during checkout is accurate and complete.

2. Products & Fitment Disclaimer

CraftC Performance USA LLC sells aftermarket automotive products.

Customers are responsible for verifying vehicle compatibility before purchasing. Fitment information provided on our website is intended as a guide only and may vary depending on vehicle trim, model year, market, wiring, modifications, or factory options.

Some products may be intended for off-road, show, or competition use only and may not be street legal in all areas.

Installation should be performed by qualified professionals. We are not responsible for damages, defects, warning lights, wiring issues, water damage, electrical issues, or other problems caused by improper installation, misuse, modification, or failure to follow instructions.

Vehicle modifications may affect factory warranties, insurance coverage, inspection status, or legal compliance. Please consult your vehicle manufacturer, installer, or local authorities before installing aftermarket parts.

3. Orders & Payment

All prices are listed in U.S. dollars unless otherwise stated.

Payment must be completed before an order is processed.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

• Pricing errors
• Product listing errors
• Inventory shortages
• Suspected fraud
• Incorrect customer information
• Shipping restrictions
• Payment issues

If an order is canceled after payment has been received, we will issue a refund to the original payment method where applicable.

International customers are responsible for all customs duties, taxes, import fees, brokerage fees, and other charges required by their country or region.

4. Shipping & Fulfillment

Orders may be fulfilled through our U.S.-based operations, third-party fulfillment partners, suppliers, or other applicable logistics providers.

Shipping times shown on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers
• Customs inspections
• Weather conditions
• Incorrect shipping information
• Failed delivery attempts
• Import processing
• Force majeure events
• Other circumstances outside our control

Risk of loss transfers to the customer once the order is handed over to the shipping carrier.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete address information.

5. Returns & Exchanges

Returns must be requested within [ 14 days] of delivery.

To be eligible for return, items must be:

• Unused
• Uninstalled
• In original packaging
• In resellable condition
• Complete with all accessories, wiring, hardware, manuals, and included parts

Special-order, custom, made-to-order, carbon fiber, clearance, and electrical items may be non-returnable unless defective or otherwise required by law.

Customers are responsible for return shipping costs unless the item is confirmed to be defective or we made an error with the order.

A restocking fee may apply.

Original shipping costs may be non-refundable.

Returns sent without prior approval may be refused.

6. Damaged, Defective, or Incorrect Items

Customers must inspect all products upon delivery.

If an item arrives damaged, defective, or incorrect, you must contact us within [7 days] of delivery with photos, videos, order information, and a clear description of the issue.

We may request additional information to verify the issue before approving a replacement, repair, return, or refund.

Do not install damaged or incorrect products. Installation may affect eligibility for return or replacement.

7. Warranty Disclaimer

Unless otherwise stated in writing, products are sold “as-is.”

Manufacturer warranties, if applicable, are handled according to the manufacturer’s warranty terms.

CraftC Performance USA LLC does not guarantee:

• Specific performance gains
• Street legality in all states or countries
• Emissions compliance
• Inspection approval
• Compatibility with every trim, package, or modification
• Exact color match, carbon fiber weave match, or finish consistency

Any warranty coverage may be voided by improper installation, misuse, modification, accident damage, water damage, electrical damage, or failure to follow installation instructions.

8. Limitation of Liability

To the maximum extent permitted by law, CraftC Performance USA LLC shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits or revenue
• Loss of use of a vehicle
• Labor costs
• Installation or removal costs
• Towing, rental car, storage, inspection, or diagnostic fees
• Vehicle damage caused by installation, use, modification, or misuse of products

Our total liability shall not exceed the purchase price paid for the product giving rise to the claim.

9. Installation Responsibility

Customers are responsible for choosing a qualified installer.

CraftC Performance USA LLC is not responsible for installation mistakes, wiring errors, broken clips, damaged connectors, water leaks, warning lights, or vehicle damage caused during or after installation.

Any installation guidance, diagrams, videos, messages, or support provided by us are for general assistance only and do not replace professional installation.

10. Product Images & Descriptions

We make reasonable efforts to display product images, descriptions, colors, finishes, and details accurately.

However, actual products may vary slightly due to lighting, screen settings, manufacturing updates, production batches, or supplier revisions.

We reserve the right to update product photos, descriptions, specifications, pricing, and availability at any time without prior notice.

11. Intellectual Property

All website content, including logos, branding, product descriptions, photos, videos, graphics, text, and layout, is the property of CraftC Performance USA LLC or its licensors.

You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

12. User Content

If you submit reviews, photos, videos, testimonials, social media tags, or other content to us, you grant CraftC Performance USA LLC permission to use, repost, display, and share that content for marketing, promotional, and business purposes.

You confirm that you own or have permission to share any content you submit.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

By using our website, you agree to the practices described in our Privacy Policy.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of New Hampshire, United States, without regard to conflict of law principles.

Any disputes shall be handled in accordance with applicable state and federal laws.

15. Contact Information

CraftC Performance USA LLC
New Hampshire, United States

Customer Support: info@craftcperformance.com