Privacy Policy

CraftC Performance USA LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us, or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Company Name:
CraftC Performance USA LLC

Headquarters:
New Hampshire, United States

Operations and Fulfillment Support:
United States and other applicable fulfillment locations

For privacy-related inquiries, please contact us at:

Email: info@craftcperformance.com

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide

• Full name
• Billing and shipping address
• Email address
• Phone number
• Vehicle information for fitment verification
• Account login details, if applicable
• Communications sent to customer support

B. Payment Information

Payments are processed securely through third-party payment providers, including Shopify Payments, PayPal, credit card processors, and other approved payment platforms.

We do not store full credit card numbers or complete payment credentials on our servers.

C. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on pages
• Referral source
• Website interaction data

This information helps us improve website functionality, customer experience, marketing performance, and fraud prevention.

3. How We Use Your Information

We may use collected information to:

• Process and fulfill orders
• Ship products to customers
• Provide customer service and product support
• Confirm product fitment and compatibility
• Send order confirmations and shipping updates
• Prevent fraud and unauthorized transactions
• Improve website functionality and user experience
• Send marketing communications, only where permitted or when you opt in
• Operate and optimize advertising campaigns, including Meta, Google, and other platforms

4. Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies, including:

• Essential cookies required for website operation
• Analytics tools, such as Google Analytics
• Advertising pixels, such as Meta Pixel and Google Ads tracking

These technologies help us understand customer behavior, improve website performance, and optimize advertising.

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

5. Data Transfers and Service Providers

CraftC Performance USA LLC may work with third-party service providers located in the United States or other jurisdictions.

Your information may be processed or stored by:

• Website hosting providers
• Payment processors
• Shipping carriers
• Marketing and analytics platforms
• Customer support tools
• Other business service providers

By using our website and services, you acknowledge that your information may be processed by these providers as necessary to operate our business and fulfill your orders.

6. Data Sharing

We do not sell your personal information.

We may share personal information only with trusted third parties when necessary, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Marketing and analytics platforms
• Customer support providers
• Legal authorities when required by law

Third-party service providers are expected to process information securely and only for authorized business purposes.

7. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions
• Provide customer service
• Comply with legal, tax, and accounting obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements

When personal information is no longer required, we may securely delete, anonymize, or archive it in accordance with applicable law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no online data transmission or storage system can be guaranteed to be 100% secure. By using our website, you understand that information is provided at your own risk.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent to marketing communications
• Request a copy of certain personal information we maintain
• Opt out of certain tracking or marketing activities where applicable

To exercise your rights, please contact us at:

Email: info@craftcperformance.com

We may require identity verification before processing certain privacy-related requests.

10. Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails, product updates, offers, and related content.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. Children’s Privacy

Our website and services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take appropriate steps to delete the information.

12. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party sites they visit.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website after updates are posted constitutes acceptance of the revised Privacy Policy.

14. Contact Information

CraftC Performance USA LLC
New Hampshire, United States

Email: info@craftcperformance.com